2. ABOUT US
justgoodfurniture.co.ukJisJa site operated by Quality Cabinet Furniture Limited. We are a company registered in England and Wales, with company number 4012112. Our registered office is at is at 18 Longwood Road, Gainsborough, Lincolnshire DN21 1QB. References to we, us and our in this policy are to Quality Cabinet Furniture Limited.
3. OUR COMMITMENT TO YOU
We take privacy very seriously and are committed to keeping customer data confidential and using it only in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. In particular, unless you have otherwise consented, we do not sell or rent data to third parties. Where third parties need to use your data (for instance, to process a card payment) we will only supply your data to them for that purpose.
4. CONTACTING US
If you have any questions about any data we may hold about you please contact us using the postal or email address listed on our site.
5. HOW DO WE OBTAIN CUSTOMER DATA?
We obtain data when you order goods from us and set up an account. We also obtain data if you register with us to receive offers and newsletters from us. We also generate and hold data specific to your orders, including products ordered, payments made and order tracking information.
6. WHAT DATA DO WE HOLD?
In order for us to provide the best possible level of service, we gather and hold the following types of information:-
6.1 Contact Information
This includes your name, postal, invoicing, and delivery addresses, telephone, mobile, fax numbers and email addresses.
6.2 Payment Information
We use a third party provider to process your payments securely. The provider will gather your credit or debit card information and payment history. They only retain your card information for a limited period of time, to process the specific order in relation to which you provided that information.
6.3 Order Information
We generate and hold information specific to your orders with us, including a record of your orders, payments made, order tracking, fulfilment and delivery.
6.4 Web Site Usage Information
We may record your usage of our site and the products you browse and purchase history. This helps us to provide you with a more personalised service which is tailored to suit your needs.
6.5 Relationship Information
We hold on record information relating to any communications and dealings we have with you, including enquiries and complaints.
7. WHAT DO WE USE YOUR DATA FOR?
7.1 Customer Relationship
Generally, your data allows us to provide you with personalised services and correspond with you separately. The information you provide will be kept confidential and used to support and manage your customer relationship with us, including to maintain your account, to inform you of changes and general news in relation to our site and dealing with your enquiries/complaints.
7.2 Performing Contracts
We use your data for the purposes of performing, administering and managing your orders and their subsequent fulfilment.
7.3 Data Analysis
We use your data along with other data we hold, to carry out general (anonymous) assessments, analysis and research in relation to our business, products, services and customers; including to assist in the provision of services and products to you and to facilitate reviews, developments and improvements to the services and products offered to you.
7.4 Security and Training
We may monitor and record telephone calls for the purpose of security and training.
8. MARKETING AND NEWSLETTER
If you have consented to updates, then we may send to you from time to time by email or post, updates, marketing messages and promotions relating to us and our products and services, including promotions and offers.
As part of our customer service offering we may also provide a regular newsletter service. This service brings to you details of special offers and product promotions as well as information on new products.
If you have not already subscribed to receive our newsletter and other marketing messages, then please submit your details via the link from our homepage at our web site.
If you wish to opt-out of receiving the newsletter and other marketing messages, then please untick the box in your online account details, or access the "Unsubscribe" link that is available on all promotional emails sent to you. You can subscribe again at any time by following the procedures above.
9. WHO DO WE DISCLOSE YOUR DATA TO?
9.2 Third Party Service Providers
In order to perform your orders, collect payment, and provide you with a service we may disclose your data to third parties (such as credit and debit card processing companies, outside suppliers, distributors and delivery companies) for such purposes.
9.3 Our Group Companies
We share user experience information or other customer level data with companies within our group as well as our trusted third parties, agents and business partners for the purpose of accomplishing our objectives of customer personalisation and improvement of site design and user experience. These third parties will only use your data for those purposes and will only have access to the data needed to perform the relevant service they are providing.
9.4 Administration and Legal
We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of any contract we have with you and related purposes. We may also supply your information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us.
We may provide aggregate statistics (including information derived from your data) about our sales, traffic patterns, and related website information, to trustworthy third parties, but these statistics will include no personally identifying information.
10. DATA SECURITY
We are firmly committed to data security and we take steps to guard against unauthorised access to all customer data. We protect the privacy of your information using highly secure, password-protected servers. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of data submitted to our site; any transmission is at your own risk. Once we have received your information we will use strict procedures and security features to try to prevent unauthorised access.
11. ACCURACY AND UPDATING INFORMATION
We endeavour to keep your data accurate and up to date. If you have registered an account with our website, you can check the information we store for your account by visiting our website and logging in. Then access the "Update Account" link at the top of the page to display your account information. You can amend any inaccuracies through this facility. Alternatively you can contact us by post or using any method set out on our site requesting that we update, modify or delete your account information.
12. WEBSITE USAGE TRACKING
(a) per–session cookies
These are used while you are logged on to our site to record temporary data relating to your visit to our site, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the site.
(b) auto logon cookie
This stores some personal information between visits to our site in order to allow you to log on automatically.
(c) usage cookie
This stores historic data about your visits to our site and allows us to personalise your experience, provide features such as special offers and allows you to store items in your shopping basket between visits.
13.2 Blocking Cookies
If you do not want to use "cookies", most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our site as normal, but some processes that depend on cookies may not work properly.
14. YOUR RIGHTS
By law, individuals have the following rights in relation to their data: If you wish to exercise any of these rights, then please contact us using the contact information set out above.
(a) Access to Your Data
(b) Stopping Marketing Messages
If we are sending you marketing messages, the Data Protection Act gives you a right to ask us to stop doing this. We will provide you with details of how to do this, each time we send you a marketing message. Alternatively, please contact us using our contact details in this policy or on our web site.
(c) Use Causing Distress
You have the right to ask us to stop using any data for any purpose, where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using our contact details in this policy.
(d) Changes to Your Information
You have the right to ask for the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date. You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity.
16. LEGAL STATUS OF THIS POLICY