Delivery and Returns
1.1 Delivery Address
Delivery will be to the delivery address selected or provided by you in the ordering web pages. If no address was selected, then delivery will be to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located within mainland United Kingdom. If we deliver to Northern Ireland, Isle of Wight, Scottish Islands or the Channel Islands we will deliver to a nominated mainland UK shipping company. The onward transit from the UK shipping company on the mainland to the intended delivery destination is your responsibility and you are liable for all costs associated with the onward transit. We do not accept liability for any damage to the goods which may occur while in transit.
1.2 Delivery Days
We only deliver on working days, being Monday to Friday, excluding public and bank holidays within the working hours specified on our web site (or if not specified between 8am and 6pm). Any statements as to delivery within a number of days should be read as working days, and if a bank or other public holiday falls within any delivery period then you should allow an extra two working days for delivery. If you order after 12.00 p.m please calculate your delivery time as if your order had been placed the following working day.
1.3 Delivery Timescales
We have two types of delivery method depending on the weight and size of the item. Each item is clearly marked in the product description as to the method of delivery that will be used. If your total basket contains any item marked as "large item" the entire order will be delivered by this method.
Items marked as a "LARGE ITEM" will be delivered in 10-14 working days by a 2 man delivery team and taken to your room of choice. You will be contacted by the delivery team to arrange a date for delivery.
Items marked as a "SMALL ITEM" will be delivered to your door in 3-5 working days by a courier.
We will use reasonable efforts to deliver the goods by the delivery date or within the delivery timescales stated in the ordering web pages; or our standard delivery timescales stated on our website if a specific timescale has not been stated in the ordering web pages. We will use reasonable efforts to deliver your order within 14 working days of acknowledging your order. Smaller items will be delivered by courier within 3-5 days. If you are not at home they will leave a card with a number to call to rearrange delivery. For large items our carrier will contact you to confirm the delivery date and time window with you. If we are not able to make a delivery date, we will let you know and offer you an alternative delivery date. If you do not accept this alternative date, or we fail to deliver by the agreed delivery date, then you will be entitled to cancel the contract and receive a refund.
We will wherever possible deliver all goods on an order at the same time. If this is not possible we will contact you and if you agree will deliver those goods from the order which are available at the point of delivery and then deliver the remaining goods in instalments as they become available. This will not affect your rights to cancel or terminate the contract.
1.5 Access for Delivery
It is your responsibility to ensure that there is safe adequate access to the delivery address for the goods you have ordered, taking into account the size, weight and bulk of the goods you have ordered. If we are unable to off load the goods ordered due to inadequate access, we shall return the goods to our warehouse and charge you our reasonable costs for returning the goods to our warehouse. If you are unable to procure adequate access for future delivery you shall be entitled to cancel the contract and get a refund less the cost of returning the goods.
1.6 Accuracy of Measurements for Delivery of Goods
It is your responsibility to ensure that you have measured the room and the access to the room correctly to ensure that there is adequate access taking into account the size, weight and bulk of the goods you have ordered. If we are unable to deliver the goods to the room due to the goods being too big to fit through the interior of the delivery address including stairwells and doors, we shall return the goods to our warehouse and charge you the costs we incur in returning the goods. You shall be entitled to cancel the contract due to lack of access for delivery and we shall give you a refund less the cost of returning the goods.
1.7 Failure to Receive the Goods
If delivery is attempted within our stated delivery hours and you are not present to collect the goods or you unreasonably refuse to take delivery of the goods, then we may charge you our reasonable costs for returning the goods to the depot; plus our reasonable costs of storage and our reasonable charge for re-delivering the goods at another time. We will give you the option of collecting the goods from our depot or requesting further delivery attempts (at a reasonable charge). We will store the goods for a maximum of 2 months, after which we may sell the goods and account to you for the proceeds less our reasonable storage costs.
1.8 Delivery Note
All deliveries must be unpacked and checked on delivery prior to signing the delivery papers. Signing for delivery is for simple proof of receipt purposes and to confirm receipt of the goods as ordered and will not affect any of your other rights. Please make sure you keep the packaging and packing list enclosed with your goods as this will be important if you are returning the goods later on.
1.9 Inspection after delivery
You should check that you have received all of the goods you ordered and inform us as soon as you can if you think anything is missing or think anything is damaged or not in working order. You should email us at email@example.com or call us on 01427 619 390 as soon as you can within forty eight hours of delivery to let us know about any item which is damaged. We may require proof of damage from you by way of a photograph to help us assess the damage and facilitate a repair, replacement or refund of the damaged goods.
2. CANCELLATION RIGHTS
2.1 Your right to cancel under Regulations
You have a right under the Consumer Contracts (Distance Selling) Regulations 2000 to cancel the contract. This right is in addition to your statutory rights to reject faulty or misdescribed goods. You can exercise this right by giving us notice before you receive the goods, or by giving notice no later than 7 days after the day you received the goods.
2.2 Extended Right to Cancel
From time to time we may offer you an extended right to cancel the contract by giving us notice no later than 10 days after the day you receive the goods. If we offer this extended period of cancellation, we will advertise the offer on our website and the terms set out in this Clause 11 shall apply. This right is in addition to your statutory rights to reject faulty or misdescribed goods.
2.3 When can I not cancel?
You are allowed to open the goods and try them out before cancelling, but you will not be able to cancel if:-
(a) the goods were made to your specifications or are personalised to you; or
(b) the goods cannot be returned by reason of their nature or are liable to deteriorate or expire rapidly; or
(c) you sell the goods or give ownership of the goods to any other person.
2.4 How do I cancel?
If you wish to exercise your right to cancel then you can do this by one of the following methods:-
(a) following the instructions for returns in the documentation supplied with your goods on delivery;
(b) e-mailing us at firstname.lastname@example.org quoting your reference number.
(c) writing to us at Just Good Furniture, 18 Longwood Road, Gainsborough, DN21 1QB quoting your order reference number.
Don't worry if you don't have your order reference number to hand; this won't affect your rights, but it will save time if you can quote it.
2.5 What must I do with the goods?
If you decide to cancel you must stop using the goods immediately and return the goods to us at 18 Longwood Road, Gainsborough, Lincolnshire, DN21 1QB. You are responsible for arranging to bring the goods to us yourself, or having the goods carried back to us. If you fail to return the goods to us or you ask us to collect them, you must make the goods available to us and we may charge you our direct costs of collecting the goods from you, which may be up to £100. Until you return the goods to us you must keep hold of the goods and take reasonable care of them and if you send the goods back to us you must take reasonable care to ensure that they are received by us and are not damaged in transit. You must also make reasonable efforts to retain and return to us at the same time all packaging, contents, documents, and other items supplied with or as part of the goods, including any free gifts. If you are not able to do so for good reasons, this will not necessarily affect your right to cancel, but it may do so. If you are not able to return the goods in a condition consistent with you having taken reasonable care of them, or with all packaging and other items supplied with the goods; we may charge you for any reduction in value of the goods as a result.
2.6 When do I receive my refund?
If you decide to cancel, we will refund you via the same method of payment used for purchase within 30 days of the date that you cancel, any amounts you paid under the contract, less any direct costs in recovering the goods which we are entitled to charge you, and less any other amounts that we are entitled to charge you under this Clause 11.
You may only return mattresses if they are unopened. If you have opened a mattress and slept on it, you may not return it and are not entitled to a refund.